Strategic Client Growth & Success Specialist

American Express Global Business Travel; Carson City (NV); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development & learning

Job summary

American Express Global Business Travel (Amex GBT) seeks a Customer Success Specialist in the United States to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies, deepen client relationships, and drive profitability through innovative service solutions.

The role emphasizes cross-functional coordination, pricing strategy, and client business reviews to align needs with GBT offerings. A strong focus on negotiation and value delivery is required.

Qualifications

• 3-5 years’ experience in the travel industry or similar field.
• Proven ability to identify client needs and craft innovative solutions.
• Strong understanding of market dynamics and value propositions.
• Demonstrated success in consultative selling and increasing profitability.
• Excellent prioritization, planning, and negotiation skills.
• Ability to learn and articulate product and value services quickly.

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills.
• Lead innovative client-focused solutions to drive profitability.
• Identify and deliver value-added services to expand GBT's influence.
• Lead sales efforts across multiple revenue streams and deepen account penetration.
• Understand client drivers, culture, and competitive position.
• Research marketplace and competitors to highlight GBT value.
• Create pricing strategies and contribute to client P&L management.
• Lead business planning and reviews aligning client needs with offerings.
• Enhance value proposition through policy consultation and technology roadmapping.

Skills

Travel industry experience

Consultative selling

Client relationship management

Revenue growth focus

Negotiation

Strategic account planning

Job description

American Express Global Business Travel (Amex GBT) seeks a Customer Success Specialist in the United States to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies, deepen client relationships, and drive profitability through innovative service solutions.

The role emphasizes cross-functional coordination, pricing strategy, and client business reviews to align needs with GBT offerings. A strong focus on negotiation and value delivery is required.