Travel Client Success & Growth Specialist

American Express Global Business Travel; Helena (MT); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Career development

Job summary

American Express Global Business Travel seeks a Customer Success Specialist to manage a portfolio with annual air volume up to $1.5K, focusing on profitability and deep client relationships. You will lead innovative account strategies and collaborate to align client needs with GBT offerings.

Expect to drive revenue through expert relationship management, consultative selling, and pricing strategy, while expanding the value delivered to clients and continuing to strengthen partnerships across the

Qualifications

• 3–5 years’ experience in travel industry.
• Identify client needs and craft innovative solutions.
• Deep understanding of external market and GBT value proposition.

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills.
• Drive growth with innovative client-focused solutions.
• Increase profitability by delivering value and expanding GBT influence.
• Lead multi-stream revenue initiatives and penetrate accounts for premium and supplier revenue.
• Understand client business drivers and organizational culture to align with offerings.

Skills

Relationship management

Consultative selling

Negotiation skills

Prioritization & planning

Client profitability growth

Job description

American Express Global Business Travel seeks a Customer Success Specialist to manage a portfolio with annual air volume up to $1.5K, focusing on profitability and deep client relationships. You will lead innovative account strategies and collaborate to align client needs with GBT offerings.

Expect to drive revenue through expert relationship management, consultative selling, and pricing strategy, while expanding the value delivered to clients and continuing to strengthen partnerships across the