Travel Account Success & Growth Specialist

American Express Global Business Travel; Lincoln (NE); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel (Amex GBT) in the United States seeks a Customer Success Specialist to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies to increase profitability and deepen client relationships.

Responsibilities include driving revenue through relationship management and consultative selling, developing client-specific solutions, and guiding pricing; strong negotiation and prioritization are essential.

Qualifications

• 3–5 years travel industry experience
• Identify client needs; propose innovative solutions
• Strong market understanding and value proposition
• Identify client needs, motivations and hot buttons for tailored solutions
• Proven consultative selling with profitability growth
• Motivated for success and high performance
• Strong problem-solving and decisive thinking
• Prioritization and planning to manage workload
• Strong negotiation; handle objections effectively
• Able to quickly learn and articulate product and services

Responsibilities

• Grow client revenue through relationship management and consultative skills
• Drive growth with innovative client-focused solutions
• Increase profitability by delivering value-added solutions
• Lead sales efforts across multiple revenue streams
• Understand clients' business drivers, culture and competitive position
• Research market and competitors to highlight value of GBT products
• Create pricing strategies and contribute to client P&L management
• Lead client business planning and reviews aligned with offerings
• Enhance GBT value through policy consultation and technology roadmapping

Skills

Relationship management

Consultative selling

Negotiation

Strategic thinking

Prioritization

Job description

American Express Global Business Travel (Amex GBT) in the United States seeks a Customer Success Specialist to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies to increase profitability and deepen client relationships.

Responsibilities include driving revenue through relationship management and consultative selling, developing client-specific solutions, and guiding pricing; strong negotiation and prioritization are essential.