Travel Client Success & Growth Specialist

American Express Global Business Travel; Salem (OR); Sur place; USD 60 000 - 112 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Travel perks

Career development

Résumé du poste

American Express Global Business Travel is seeking a Customer Success Specialist in the United States, with a focus on growing a portfolio and profitability through strategic client management. You will drive revenue growth, lead pricing discussions, and develop client business plans while deepening relationships within assigned accounts.

The role requires strong consultative selling, market insight, and excellent negotiation skills to deliver value and expand GBT's influence across multiple

Qualifications

• 3–5 years’ experience in the travel industry.
• Ability to identify client needs and craft innovative solutions.
• Strong understanding of the external market and GBT value proposition.
• Identify client needs, motivations and hot buttons for focused solutions.
• Proven success in consultative selling and increasing client profitability.
• High motivation for success and strong prioritization.
• Negotiation and decision‑making skills.
• Ability to learn and articulate product and value services quickly.

Responsabilités

• Grow client revenue through relationship management and consultative skills.
• Drive growth with innovative client-focused solutions.
• Increase profitability by delivering value-added solutions.
• Lead multi-revenue streams and penetrate accounts with focus on transactions.
• Develop understanding of business drivers and client culture.
• Research market and competitors to highlight value of GBT offerings.
• Create pricing strategies and contribute to P&L management.
• Lead client business planning and reviews aligning needs to offerings.
• Enhance GBT's value via policy consultation and technology road mapping.

Connaissances

Travel industry experience

Consultative selling

Client relationship management

Negotiation skills

Strategic thinking

Problem-solving

Prioritization

Description du poste

American Express Global Business Travel is seeking a Customer Success Specialist in the United States, with a focus on growing a portfolio and profitability through strategic client management. You will drive revenue growth, lead pricing discussions, and develop client business plans while deepening relationships within assigned accounts.

The role requires strong consultative selling, market insight, and excellent negotiation skills to deliver value and expand GBT's influence across multiple