Travel Client Services Representative

Hopesglobalgetaways; Oregon; Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training provided

Travel discounts

Job summary

Hopesglobalgetaways is seeking dependable, client-focused individuals to join our fully remote Travel Client Services team. You will assist travelers through the vacation-planning process, gather information, compare options, and coordinate services with suppliers.

Training, resources, and ongoing guidance are provided to help you succeed in a flexible, independent role with potential travel discounts and industry-related benefits.

Qualifications

• Strong written and verbal communication skills
• Professional, approachable, and service-focused manner
• Strong organization and attention to detail
• Comfortable researching information and comparing options online
• Ability to manage multiple client needs and follow-up items
• Dependable time-management and follow-through skills
• Ability to adapt when plans or priorities change
• Comfortable working independently and taking initiative
• Willingness to learn supplier tools and booking platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States or other qualifying regions

Responsibilities

• Connect with clients to learn about destination interests, dates, budget, and preferences.
• Explore hotels, resorts, cruises, transportation, tours, and vacation packages.
• Help clients review options and understand features, inclusions, and booking requirements.
• Coordinate services through supplier systems and resources.
• Keep confirmations and client notes accurate and organized.
• Follow up on pending decisions, missing information, and upcoming deadlines.
• Assist with routine booking questions and changes when needed.
• Maintain current client records and expand knowledge of destinations and suppliers.

Job description

Overview

We are seeking dependable, client-focused individuals to join our remote team as Travel Client Services Representative. In this role, you will assist travelers throughout the vacation-planning process by gathering important information, researching suitable options, coordinating requested services, and keeping communication clear from start to finish.This opportunity is well suited for individuals who enjoy helping people, staying organized, and managing multiple details independently. Previous professional travel experience is not required. Training, resources, and continued guidance are provided.

Core Responsibilities

• Connect with clients to learn about their destination interests, preferred dates, budget, vacation style, and special requests.
• Explore available hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review suitable choices and understand relevant features, inclusions, and booking requirements.
• Coordinate selected services through approved supplier systems and resources.
• Keep confirmations, reservation details, schedules, and client notes accurate and organized.
• Follow up on pending decisions, missing information, upcoming deadlines, and next steps.
• Assist with routine booking questions, updates, and standard changes when needed.
• Maintain current client records while continuing to expand knowledge of destinations and supplier offerings.

Opportunity Highlights

• Fully remote with flexible scheduling
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training available for individuals who are new to the travel industry
• Ongoing destination, supplier, and product education
• Access to team guidance and professional development resources
• Performance-based incentive and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Continued opportunities to build client-service and planning skills

Qualifications

• Strong written and verbal communication skills
• Professional, approachable, and service-focused manner
• Strong organization and attention to detail
• Comfortable researching information and comparing options online
• Ability to manage multiple client needs and follow‑up items
• Dependable time‑management and follow‑through skills
• Ability to adapt when plans or priorities change
• Comfortable working independently and taking initiative
• Willingness to learn supplier tools, booking platforms, and digital systems
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying regions