Travel Client Care Advisor

Hopesglobalgetaways; Lorain (OH); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training provided

Professional development

Travel discounts

Incentives

Industry benefits

Ongoing guidance

Job summary

Hope’s Global Getaways is seeking personable, detail-oriented Travel Client Care Advisors to join a fully remote team. You will assist clients planning vacations by reviewing options, coordinating services, and keeping them informed throughout the process.

This role emphasizes client interaction, organization, problem-solving, and dependable follow-up, with training and ongoing guidance provided. Prior travel experience is not required, and there are opportunities for professional development

Qualifications

• Strong written and verbal communication skills.
• Friendly, patient, and service-focused approach.
• Strong organization and attention to detail.
• Comfortable researching and comparing information online.
• Ability to manage several client needs and follow-up items at once.
• Dependable time-management and communication skills.
• Resourceful when handling routine questions or changes.
• Comfortable working independently and managing responsibilities.
• Willingness to learn booking tools and digital systems.
• Must be at least 18 years of age and legally eligible to work in listed regions

Responsibilities

• Speak with clients to understand their destination interests, dates, budget, and preferences.
• Research resorts, hotels, cruises, transportation, tours, and vacation packages.
• Help clients compare options and explain features and inclusions.
• Coordinate services through approved supplier platforms.
• Keep reservation information and planning notes organized.
• Provide regular updates and follow up on pending decisions and deadlines.
• Assist with routine booking changes and service-related questions.
• Maintain accurate client records and supplier knowledge.

Skills

Communication skills

Detail oriented

Organizational skills

Research online

Time management

Independent work

Willingness to learn tools

Reliable internet access

18+ age

Eligible to work in US/intl regions

Tools

Booking platforms

Supplier portals

Job description

Position Summary

We are seeking personable, detail-oriented individuals to join our remote team as Travel Client Care Advisors. In this role, you will support clients as they plan vacations by helping them review options, coordinate requested services, and stay informed throughout the process.

This opportunity is well suited for individuals who enjoy customer interaction, organization, problem-solving, and providing dependable follow-up. Previous professional travel experience is not required. Training and ongoing guidance are provided.

Key Responsibilities

• Speak with clients to understand their destination interests, preferred dates, budget, vacation style, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients compare available choices and understand important features, inclusions, and planning considerations.
• Coordinate selected services through approved supplier platforms and resources.
• Keep reservation information, confirmations, schedules, and planning notes organized.
• Provide regular updates and follow up on pending decisions, missing details, or upcoming deadlines.
• Assist with routine booking changes, questions, and service-related concerns.
• Maintain accurate client records while continuing to build destination and supplier knowledge.

Opportunity Highlights

• Fully remote with flexible scheduling
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training available for individuals who are new to the travel industry
• Ongoing destination and supplier education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Continued opportunities to strengthen client-care and planning skills

Qualifications

• Strong written and verbal communication skills
• Friendly, patient, and service-focused approach
• Strong organization and attention to detail
• Comfortable researching and comparing information online
• Ability to manage several client needs and follow-up items at once
• Dependable time-management and communication skills
• Resourceful when handling routine questions or changes
• Comfortable working independently and managing responsibilities
• Willingness to learn booking tools, supplier platforms, and digital systems
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the U.S., U.K., Mexico, Australia, Spain, or another qualifying regions