Client Support Representative

Hopesglobalgetaways; Oregon; Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Mentorship & guidance

Supplier education

Professional development

Incentives & recognition

Travel discounts

Job summary

Hopesglobalgetaways is seeking dependable, service-oriented individuals to join our remote team as Client Support Representatives. You will assist clients with vacation planning by researching options, coordinating services, and providing timely support throughout the process.

This beginner-friendly role includes onboarding, ongoing mentorship, and access to supplier resources to help you grow in the travel industry. Training is provided and performance-based incentives are offered.

Qualifications

• Strong written and verbal communication skills.
• Professional, helpful, client-focused approach.
• Good organization and attention to detail.
• Comfortable researching and comparing options online.
• Strong follow-up and time-management skills.
• Ability to manage multiple client requests and priorities.
• Self-motivated and comfortable working independently.
• Willingness to learn digital tools and supplier platforms.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying countries.

Responsibilities

• Gather information about each client's preferred destinations, travel dates, budget, interests, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review suitable choices and coordinate selected services through approved supplier resources.
• Keep reservation information, confirmations, schedules, and itinerary details organized and current.
• Provide updates, respond to routine questions, follow up on outstanding items, and assist with standard booking changes when needed.
• Maintain accurate client records and continue building destination and supplier knowledge.

Skills

Communication

Organization

Attention to detail

Research skills

Time management

Independent work

Digital tools

Internet literacy

Customer focus

Multitasking

Job description

Role Overview

We are seeking dependable, service-oriented individuals to join our remote team as Client Support Representatives. In this role, you will assist clients with vacation planning by researching available options, coordinating requested services, and providing timely support throughout the process.This opportunity is ideal for individuals who enjoy helping people, staying organized, managing details, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Gather information about each client's preferred destinations, travel dates, budget, interests, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review suitable choices and coordinate selected services through approved supplier resources.
• Keep reservation information, confirmations, schedules, and itinerary details organized and current.
• Provide updates, respond to routine questions, follow up on outstanding items, and assist with standard booking changes when needed.
• Maintain accurate client records and continue building destination and supplier knowledge.

Opportunity Details

• Fully remote with flexible scheduling.
• Independent opportunity; not a traditional hourly or salaried employee position.
• Beginner-friendly onboarding and training.
• No previous professional travel experience required.
• Ongoing team guidance and mentorship.
• Supplier and destination education.
• Professional development opportunities.
• Performance-based incentives and recognition.
• Qualifying travel discounts and industry-related benefits.

Qualifications

• Strong written and verbal communication skills
• Professional, helpful, and client-focused approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and time-management skills
• Ability to manage multiple client requests and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying countries