Customer Experience Representative

Hopesglobalgetaways; Oregon; Hybrid; USD 22,000 - 33,000; Full time

Job summary

Hopesglobalgetaways is seeking personable, organized individuals to join our remote team as Customer Experience Representatives who help clients plan vacations. You will research options, coordinate requested services, and provide clear support throughout the process.

Training and ongoing mentorship are provided. This beginner-friendly role offers fully remote scheduling, flexible hours, and progress-based incentives as you build supplier and destination knowledge while delivering outstanding

Qualifications

• Strong written and verbal communication skills.
• Friendly, professional, and customer-focused approach.
• Good organization and attention to detail.
• Comfortable researching and comparing options online.
• Strong follow-up and problem-solving skills.
• Ability to manage multiple client needs and priorities.
• Self-motivated and comfortable working independently.
• Willingness to learn digital tools and supplier platforms.
• Basic computer proficiency and reliable internet access.

Responsibilities

• Learn about each client's travel goals, preferred destinations, dates, budget, and special requests.
• Explore hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages that fit client needs.
• Assist clients with reviewing options and coordinating selected services through approved supplier resources.
• Organize booking details, confirmations, schedules, and itinerary information.
• Respond to routine questions, communicate updates, follow up on pending items, and help with standard changes when needed.
• Keep client records accurate and continue developing supplier and destination knowledge.

Skills

Written and verbal communication

Customer-focused

Organization

Research online

Follow-up

Problem-solving

Multitasking

Self-motivation

Digital tools

Computer skills

Job description

About the Role

We are looking for personable, organized individuals to join our remote team as Customer Experience Representatives. In this position, you will help clients navigate vacation planning by researching options, coordinating requested services, and providing clear support throughout the process. This opportunity is a good fit for individuals who enjoy working with people, managing details, solving routine issues, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Learn about each client's travel goals, preferred destinations, dates, budget, and special requests.
• Explore hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages that fit client needs.
• Assist clients with reviewing options and coordinating selected services through approved supplier resources.
• Organize booking details, confirmations, schedules, and itinerary information.
• Respond to routine questions, communicate updates, follow up on pending items, and help with standard changes when needed.
• Keep client records accurate and continue developing supplier and destination knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and customer-focused approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and problem-solving skills
• Ability to manage multiple client needs and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions