Client Experience Partner

Hope’s Global Getaways; Southfield (MI); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Qualifying travel discounts

Remote work with flexible scheduling

Job summary

Hope’s Global Getaways is seeking personable, organized individuals to join our remote team as Client Experience Partners. You will work closely with clients as they explore vacation options, helping them stay informed, organized, and supported from the early planning stages through final trip preparation.

This opportunity is well suited for individuals who enjoy building strong client relationships, researching solutions, coordinating details, and providing dependable follow-up.

Qualifications

• Must be at least 18 years of age.
• Must be legally eligible to work and reside in eligible regions.
• Strong written and verbal communication skills.
• Professional, approachable demeanor with relationship focus.
• Excellent organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple client relationships and planning needs.
• Dependable follow-up and time management.
• Self-motivated and able to work independently.
• Willingness to learn booking systems, supplier tools, and digital platforms.
• Basic computer proficiency and reliable internet access.

Responsibilities

• Get to know each client's travel preferences, destination interests, dates, budget, priorities, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, and vacation package options.
• Help clients evaluate choices and identify options that best align with their needs.
• Coordinate approved services through designated supplier resources and booking platforms.
• Keep trip details, confirmations, schedules, and important planning information organized.
• Maintain regular communication regarding updates, deadlines, pending decisions, and next steps.
• Assist with routine booking questions, standard changes, and service-related needs.
• Keep client records current while continuing to build knowledge of destinations, suppliers, and vacation products.

Skills

Written and verbal communication

People oriented

Organized

Research skills

Relationship building

Time management

Independent work

Adaptability

Self-motivation

Basic computer literacy

Tools

Booking systems

Supplier tools

Online platforms

Job description

Position Summary

We are looking for personable, organized individuals to join our remote team as Client Experience Partners. In this role, you will work closely with clients as they explore vacation options, helping them stay informed, organized, and supported from the early planning stages through final trip preparation.

This opportunity is well suited for individuals who enjoy building strong client relationships, researching solutions, coordinating details, and providing dependable follow-up. Previous professional travel experience is not required. Training and ongoing guidance are provided.

Key Responsibilities

• Get to know each client's travel preferences, destination interests, dates, budget, priorities, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation package options.
• Help clients evaluate choices and identify options that best align with their needs.
• Coordinate approved services through designated supplier resources and booking platforms.
• Keep trip details, confirmations, schedules, and important planning information organized.
• Maintain regular communication regarding updates, deadlines, pending decisions, and next steps.
• Assist with routine booking questions, standard changes, and service-related needs.
• Keep client records current while continuing to build knowledge of destinations, suppliers, and vacation products.

Opportunity Highlights

• Fully remote with flexible scheduling
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training available for individuals new to the travel industry
• Continued destination, supplier, and product education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Opportunities to strengthen relationship-building, planning, and client-service skills

Qualifications

• Strong written and verbal communication skills
• Professional, approachable, and relationship-focused demeanor
• Strong organization and attention to detail
• Comfortable researching and comparing information online
• Ability to manage multiple client relationships and planning needs
• Dependable follow-up and time-management skills
• Comfortable adapting to changing requests or priorities
• Self-motivated and able to work independently
• Willingness to learn booking systems, supplier tools, and digital platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region