Client Services Specialist

Hopesglobalgetaways; Oregon; Hybrid; USD 36,000 - 60,000; Full time

Job summary

Hopesglobalgetaways is seeking dependable, client-focused individuals to join our remote team as Client Services Specialists. In this role, you will assist clients with vacation planning by researching appropriate options, organizing requested services, and providing reliable support throughout the process.

This opportunity offers fully remote work with flexible scheduling, beginner-friendly onboarding, and guidance from the team.

Qualifications

• Strong written and verbal communication skills
• Professional and service-oriented approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and time-management skills
• Ability to manage multiple client requests and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Responsibilities

• Gather client preferences, destination interests, travel dates, budgets, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review available choices and coordinate selected services through approved supplier resources.
• Keep reservation details, confirmations, schedules, and itinerary information organized.
• Provide updates, answer routine questions, follow up on outstanding items, and assist with standard changes when needed.
• Maintain accurate client records and continue building supplier and destination knowledge

Skills

Communication skills

Customer service mindset

Organizational skills

Research online

Follow-up

Time management

Independent work

Digital tools proficiency

Basic computer skills

Age 18+

Residency requirements

Job description

Position Overview

We are seeking dependable, client-focused individuals to join our remote team as Client Services Specialists. In this role, you will assist clients with vacation planning by researching appropriate options, organizing requested services, and providing reliable support throughout the process.This opportunity is well suited for individuals who enjoy helping people, staying organized, communicating clearly, and managing responsibilities independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Gather client preferences, destination interests, travel dates, budgets, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review available choices and coordinate selected services through approved supplier resources.
• Keep reservation details, confirmations, schedules, and itinerary information organized.
• Provide updates, answer routine questions, follow up on outstanding items, and assist with standard changes when needed.
• Maintain accurate client records and continue building supplier and destination knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Professional and service-oriented approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and time-management skills
• Ability to manage multiple client requests and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region