Strategic Travel Accounts Growth Specialist

American Express Global Business Travel; New York (NY); Sur place; USD 60 000 - 112 000; Plein temps

Résumé du poste

Amex GBT in the United States is seeking a Customer Success Specialist to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies, deepen client relationships, and drive profitability by delivering value and innovative solutions.

The role emphasizes consultative selling, strong negotiation, and the ability to align client needs with GBT offerings across multiple revenue streams. A results-driven mindset is essential for success.

Qualifications

• 3–5 years’ experience in travel industry.
• Ability to identify client needs and develop innovative solutions.
• In-depth knowledge of external market and GBT value proposition.
• Ability to understand client needs, motivations, and triggers.
• Proven success in consultative selling and increasing profitability.

Responsabilités

• Grow client revenue through exceptional relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Increase profitability by delivering value and expanding GBT's influence.
• Lead sales to deliver multiple revenue streams and deepen account penetration.
• Develop deep understanding of business drivers and client culture.
• Research marketplace and competitive products to highlight GBT value.
• Create pricing strategies and contribute to client P&L management.
• Lead client business planning and reviews aligning needs with offerings.
• Enhance GBT value through policy consultation and technology road mapping.

Connaissances

Relationship management

Consultative selling

Negotiation

Strategic thinking

Client profitability

Market knowledge

Description du poste

Amex GBT in the United States is seeking a Customer Success Specialist to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies, deepen client relationships, and drive profitability by delivering value and innovative solutions.

The role emphasizes consultative selling, strong negotiation, and the ability to align client needs with GBT offerings across multiple revenue streams. A results-driven mindset is essential for success.