Trauma-Informed Social Service Supervisor - Housing Impact

Women In Need, Inc. (Win); New York (NY); On-site; USD 57,000 - 77,000; Full time

Job summary

Women In Need, Inc. (Win) seeks a mission-driven Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs, delivering high-quality, trauma-informed services to families experiencing homelessness.

You will supervise staff, facilitate multidisciplinary case conferences, support crisis intervention, and ensure documentation, compliance, and strong client outcomes. The role also involves building community partnerships, developing workshops, and providing

Qualifications

• MSW or related degree required.
• 3–5 years of experience providing counseling, case management, or residential services to families and individuals experiencing homelessness.
• Supervisory or leadership experience in a social services environment.
• Strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC).
• Experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure high-quality, client-centered services.
• Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs.
• Champion Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care in program operations.
• Monitor case management services, client assessments, and documentation for compliance and quality standards.
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness.
• Build partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and support housing-focused programming.
• Provide operational oversight and support program services in the absence of the Program Director.

Skills

Case management

Staff supervision

Crisis intervention

Trauma-Informed Care

Evidence-Based Practices

Motivational Interviewing

Partnership building

Education

MSW or related degree

Job description

Women In Need, Inc. (Win) seeks a mission-driven Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs, delivering high-quality, trauma-informed services to families experiencing homelessness.

You will supervise staff, facilitate multidisciplinary case conferences, support crisis intervention, and ensure documentation, compliance, and strong client outcomes. The role also involves building community partnerships, developing workshops, and providing