Family Housing Case Manager - Trauma-Informed Advocate

Women In Need, Inc. (Win); New York (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a dedicated Case Manager to support families in Transitional Housing.

You will assess needs, develop living plans, and coordinate services to promote housing stability and income growth. Through advocacy, crisis intervention, and collaboration with community partners, you will help clients set and reach meaningful goals while ensuring DHS, OTDA, and Win program requirements are met.

Qualifications

• Bachelor's Degree in Social Work or related field with two years of relevant experience.
• Associate's Degree with three years of client-facing experience.
• Experience supporting individuals and families experiencing homelessness, domestic violence, or other complex life challenges.
• Knowledge of strength-based case management, Motivational Interviewing, and Trauma-Informed Care.
• Familiar with public benefits, entitlement systems, housing resources, and community-based services.
• Strong organizational, communication, and documentation skills.

Responsibilities

• Conduct comprehensive assessments and complete intake documentation for newly arrived families within required timeframes
• Develop and maintain ILPs that support housing, employment, income, and family stability goals
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family's needs
• Connect clients to public benefits, healthcare, mental health services, educational opportunities, legal assistance, and community resources
• Utilize Evidence-Based Practices, Motivational Interviewing, Trauma-Informed Care, and strength-based approaches to support client success
• Maintain accurate client records, CARES documentation, and program compliance in accordance with DHS, OTDA, and Win standards
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and community partners to advance client goals
• Monitor client progress, conduct follow-up activities, facilitate referrals, and support families on their path to permanent housing

Skills

Case management

Trauma-Informed Care

Motivational Interviewing

Public benefits navigation

Documentation & reporting

Education

Bachelor's Degree in Social Work

Associate's Degree

Job description

Women In Need, Inc. (Win) is seeking a dedicated Case Manager to support families in Transitional Housing.

You will assess needs, develop living plans, and coordinate services to promote housing stability and income growth. Through advocacy, crisis intervention, and collaboration with community partners, you will help clients set and reach meaningful goals while ensuring DHS, OTDA, and Win program requirements are met.