Trauma-Informed Social Service Supervisor — Housing Stability

Women In Need (Win); New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Women In Need (Win) is seeking a mission-driven Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs, ensuring trauma-informed, client-centered services to families experiencing homelessness. You will promote best practices, support staff development, ensure program compliance, and drive successful client outcomes.

This leadership role requires MSW or related degree, 3–5 years of experience, and prior supervisory experience.

Qualifications

• MSW or related degree required.
• 3–5 years of experience in counseling, case management, or residential services for families experiencing homelessness.
• Prior supervisory experience or demonstrated leadership capabilities in a social services environment.
• Strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC).
• Experience supporting vulnerable populations including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges.
• Exceptional organizational, communication, and documentation skills.
• Working knowledge of entitlement systems and community-based resources.
• Equal Opportunity Employer; review Know Your Rights notice from the Department of Labor.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure delivery of client-centered services.
• Lead multidisciplinary case conferences and provide crisis intervention for families with complex needs.
• Champion Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations.
• Monitor case management services, client assessments, Individualized Living Plans, and documentation for compliance and quality standards.
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness.
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and support housing-focused programming.
• Serve as a key member of the leadership team by providing operational oversight in the absence of the Program Director.

Skills

Supervision

Team leadership

Crisis intervention

Trauma-Informed Care

Evidence-Based Practices

Motivational Interviewing

Documentation

Community partnership building

Organizational skills

Education

MSW or related degree

Job description

Women In Need (Win) is seeking a mission-driven Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs, ensuring trauma-informed, client-centered services to families experiencing homelessness. You will promote best practices, support staff development, ensure program compliance, and drive successful client outcomes.

This leadership role requires MSW or related degree, 3–5 years of experience, and prior supervisory experience.