Trauma-Informed Shelter Counselor: Family Support & Safety

Making Opportunity Count Inc; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

FSAs

Paid Vacation Days

Paid Sick Days

Paid Holidays

Student Loan Forgiveness Assistance

Pet Insurance

Employee Discounts

Professional Development Opportunities

On-Demand early pay access

403b Employer Contribution

Job summary

Making Opportunity Count Inc in West Roxbury, MA is seeking a Residential Counselor to support individuals and families in a congregate emergency shelter. You will conduct intakes, orient new residents, communicate shelter policies, and help maintain a safe, respectful environment around the clock.

The role emphasizes trauma-informed, client-centered care, light housekeeping, incident response, and collaboration with the site team to reduce barriers and promote stability and empowerment for

Qualifications

• High School Diploma or equivalent required.
• 3 years' experience with individuals in need of social services preferred.
• Ability to follow shelter safety guidelines and handle emergencies.
• Fluent English communication, both written and spoken.
• Strong customer service, organizational and interpersonal skills.
• Proficient with basic computer software and data collection.

Responsibilities

• Provide case management support in coordination with the site team to reduce barriers.
• Communicate and enforce shelter rules to ensure smooth site operation.
• Respond to emergencies and document according to guidelines.
• Complete intake processes and support transfers or terminations of families.
• Offer support, structure, and crisis intervention as needed.
• Record shift logs, reports and compliance documents as required.
• Attend meetings and training as requested.
• Monitor security, perform rounds, and ensure the facility is secure.
• Provide light housekeeping to support site cleanliness and maintenance.

Skills

Communication skills

Customer service

Organizational skills

Interpersonal skills

Written communication

Basic computer skills

Education

High School Diploma or equivalent

Job description

Making Opportunity Count Inc in West Roxbury, MA is seeking a Residential Counselor to support individuals and families in a congregate emergency shelter. You will conduct intakes, orient new residents, communicate shelter policies, and help maintain a safe, respectful environment around the clock.

The role emphasizes trauma-informed, client-centered care, light housekeeping, incident response, and collaboration with the site team to reduce barriers and promote stability and empowerment for