Trauma-Informed Shelter Counselor & Case Manager

Making Opportunity Count; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Flexible Spending Accounts

15 Paid Vacation Days

12 Paid Sick Days

13 Paid Holidays

Student Loan Forgiveness Assistance

Pet Insurance

Employee Discounts

Professional Development Opportunities

On-Demand early pay access

Immediate 403b Employer Contribution

Job summary

Making Opportunity Count is seeking Residential Counselors to support families in a congregate emergency shelter in Boston. You will provide hands-on coaching, conduct intakes, orient new residents, and enforce shelter policies while maintaining safety and structure in a 24/7 facility.

You will perform light housekeeping, document shifts and incidents, and offer crisis support as needed. The role requires compassion, trauma-informed care, and strong English communication to ensure residents feel

Qualifications

• High School Diploma or equivalent is required.
• 3 years of experience in social services preferred.
• Ability to follow shelter safety guidelines and handle emergencies.
• Strong communication in English, both written and spoken.
• Excellent customer service, organizational, interpersonal, and written skills.
• Basic computer skills for data collection are required.

Responsibilities

• Provide case management support to families in coordination with the site team.
• Communicate and enforce shelter rules and regulations.
• Respond to emergencies, document promptly and follow guidelines.
• Conduct intake and support transfers or terminations of EA families.
• Provide assistance and structure, addressing guest/resident concerns.
• Initiate crisis intervention when needed.
• Maintain documentation per program guidelines (logs, reports, compliance).
• Attend meetings and trainings as requested.
• Monitor security cameras and perform building rounds.
• Perform light housekeeping duties to support site cleanliness.
• Follow scheduling and staffing procedures.
• Report health and safety concerns to staff.
• Maintain privacy of resident information.

Skills

Experience with social services

Effective communication

Customer service skills

Organizational skills

Written communication

Computer skills

Education

High school diploma or equivalent

Job description

Making Opportunity Count is seeking Residential Counselors to support families in a congregate emergency shelter in Boston. You will provide hands-on coaching, conduct intakes, orient new residents, and enforce shelter policies while maintaining safety and structure in a 24/7 facility.

You will perform light housekeeping, document shifts and incidents, and offer crisis support as needed. The role requires compassion, trauma-informed care, and strong English communication to ensure residents feel