Shelter Crisis Support Counselor (Trauma‑Informed)

Making Opportunity Count Inc; Boston (MA); On-site; USD 28,144 - 38,076; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Company Paid Life Insurance

15 Paid Vacation Days

12 Paid Sick Days

Employee Discounts

Job summary

A nonprofit organization in Boston is seeking a Residential Counselor to support families in an emergency shelter. The role involves direct assistance, conducting intakes, and ensuring a safe environment. Candidates should have a high school diploma and experience in social services, with excellent communication and crisis management skills. A competitive hourly wage of $20.43 to $27.64 is offered along with comprehensive benefits including health insurance and paid time off.

Qualifications

• 3 years of experience working with individuals in need of social services preferred.
• Ability to follow shelter guidelines on safety and emergencies.
• Bilingual skills preferred.

Responsibilities

• Provide case management support to families and enforce site rules.
• Respond to emergency situations and document appropriately.
• Conduct intakes and maintain a safe shelter environment.

Skills

Effective communication

Customer service

Crisis management

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Basic computer software

Job description

A nonprofit organization in Boston is seeking a Residential Counselor to support families in an emergency shelter. The role involves direct assistance, conducting intakes, and ensuring a safe environment. Candidates should have a high school diploma and experience in social services, with excellent communication and crisis management skills. A competitive hourly wage of $20.43 to $27.64 is offered along with comprehensive benefits including health insurance and paid time off.