Trauma-Informed Resident Family Support Coach

LILYFIELD; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Lilyfield is hiring a Resident Coach to work with Will Rogers Courts residents, providing trauma-informed, personalized case management during renovation and relocation. You will conduct intake assessments, create Family Service Plans with SMART goals, and connect families to housing, employment, education, and health resources.

Responsibilities include data entry in ChildPlus, coordinating referrals with partner organizations, and leading workshops on resume writing and financial planning.

Qualifications

• Bachelor’s degree in social work, psychology or related field with at least 1 year of program coordination experience, or high school diploma with 3 years relevant work experience and lived community experience.
• Strong active listening and crisis-response skills; ability to build trust with families.
• Cultural competence and sensitivity to needs of diverse, low-income families; strong documentation skills.

Responsibilities

• Conduct intake and needs assessments; develop individualized Family Service Plans with SMART goals.
• Coordinate referrals to housing, employment, education, and health resources.
• Maintain accurate family data in the case management system (e.g., ChildPlus).
• Organize workshops (resume writing, financial planning, tenant rights) and coordinate weekly family check-ins.
• Provide trauma-informed, culturally responsive case management during renovation and relocation processes.
• Monitor progress, conduct regular case reviews, and adjust plans as needed.

Skills

Active listening

Crisis response

Documentation

Trauma-informed care

Cultural competence

Team collaboration

Problem solving

Education

Bachelor’s degree in social work, psychology or related human service field

High school diploma with 3 years relevant experience

Tools

ChildPlus

Needs Assessment Survey

Risk Evaluation Matrix

Job description

Lilyfield is hiring a Resident Coach to work with Will Rogers Courts residents, providing trauma-informed, personalized case management during renovation and relocation. You will conduct intake assessments, create Family Service Plans with SMART goals, and connect families to housing, employment, education, and health resources.

Responsibilities include data entry in ChildPlus, coordinating referrals with partner organizations, and leading workshops on resume writing and financial planning.