Choice Neighborhood Resident Coach

LILYFIELD; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Lilyfield is hiring a Resident Coach to work with Will Rogers Courts residents, providing trauma-informed, personalized case management during renovation and relocation. You will conduct intake assessments, create Family Service Plans with SMART goals, and connect families to housing, employment, education, and health resources.

Responsibilities include data entry in ChildPlus, coordinating referrals with partner organizations, and leading workshops on resume writing and financial planning.

Qualifications

• Bachelor’s degree in social work, psychology or related field with at least 1 year of program coordination experience, or high school diploma with 3 years relevant work experience and lived community experience.
• Strong active listening and crisis-response skills; ability to build trust with families.
• Cultural competence and sensitivity to needs of diverse, low-income families; strong documentation skills.

Responsibilities

• Conduct intake and needs assessments; develop individualized Family Service Plans with SMART goals.
• Coordinate referrals to housing, employment, education, and health resources.
• Maintain accurate family data in the case management system (e.g., ChildPlus).
• Organize workshops (resume writing, financial planning, tenant rights) and coordinate weekly family check-ins.
• Provide trauma-informed, culturally responsive case management during renovation and relocation processes.
• Monitor progress, conduct regular case reviews, and adjust plans as needed.

Skills

Active listening

Crisis response

Documentation

Trauma-informed care

Cultural competence

Team collaboration

Problem solving

Education

Bachelor’s degree in social work, psychology or related human service field

High school diploma with 3 years relevant experience

Tools

ChildPlus

Needs Assessment Survey

Risk Evaluation Matrix

Job description

Choice Neighborhood Resident CoachPurpose: The CNI Resident Coach will work directly with Will Rogers Courts residents to provide personalized, trauma-informed case management support throughout the renovation and relocation process. The Resident Coach conducts intake and needs assessments, develops individualized Family Service Plans, connects families to housing, employment, education, and health resources, and monitors progress toward family-identified goals.Job ResponsibilitiesConduct one-on-one intake interviews using the standardized Case Intake Form to gather household composition, employment status, health concerns, housing situation, education level, and immediate support needs.Administer needs assessment tools, including the Needs Assessment Survey and Risk Evaluation Matrix, to identify priority areas and urgency levels for each family.Enter and maintain accurate family data and documentation in ChildPlus (or designated case management database), including individual Family Profiles.Provide emergency support referrals for urgent needs such as food security, homelessness prevention, and mental health support.Develop individualized Family Service Plans with families, including SMART goals (e.g., securing stable housing, enrolling in workforce training, increasing household income).Identify key milestones and coordinate with partner organizations to support families in achieving their goals.Conduct regular case reviews (biweekly or monthly) with families to reassess progress and adjust service plans as needed.Coordinate service referrals and maintain referral logs across housing agencies, job training centers, healthcare facilities, and educational institutions.Organize or connect families to workshops on resume writing, financial planning, mental health awareness, and tenant rights.Hold weekly check-ins with assigned families to provide hands-on guidance and support.Identify and help resolve barriers and crises (e.g., loss of employment, illness, housing instability) as they arise.Track case progress and service logs using the case management database, documenting all family interactions and services accessed.Participate in quarterly impact analysis, including family satisfaction surveys and outcome data collection.Encourage family participation in community meetings, financial literacy workshops, peer mentorship, and leadership initiatives.Support families through the physical renovation and relocation process, providing continuity of care and advocacy.Wage Classification:SalaryWork HoursMonday-Friday 8:30-5:00pm, some evenings for group programing and some weekends for community outreach.ReportingThis position reports to Parent Program Manager and works closely with the main grantee, Community Action Agency and the CNI Project Manager.Education/Experience:Bachelor’s level degree in social work, psychology or a human service-related area of study with at least on year of experience in program coordination; or a high school diploma with three years of work experience along with lived experience in the community we are serving.Competencies/Requirements:Ability to build trust and rapport with families experiencing housing instability ortransition.Strong active listening and crisis-response skills.Ability to work collaboratively with community partners and internal team members.Cultural competence and sensitivity to the needs of diverse, low-income families.Strong written communication skills for documentation and reporting.Understanding of all Lilyfield policies including the Statement of Faith EngagementStrong organizational skillsExperience with trauma-informed and culturally responsive practices.Demonstrated competence in assessment and evaluation of children and familiesAbility to use discretion when discussing sensitive or confidential informationAbility to schedule and multitaskGood problem-solving skillsMeet requirements of licensing standards in regard to criminal background check.Be physically, mentally and emotionally capable of performing the assigned tasks and have the skills necessary to perform assigned tasks.Valid Oklahoma driver’s licensePhysical RequirementsAbility to sit on the floor, bend and be at ground level with children.Ability to lift about 30lbs or less