Program Guide (part-time)

Spectrum Health Systems, Inc; Haverhill (MA); On-site; USD 28,000 - 32,000; Part time

Job summary

Spectrum Health Systems, Inc. in Haverhill, MA is seeking staff for an outpatient program. The role covers 24 hours per week with shifts 5:15am to 1:45pm, including Saturdays, Wednesdays, and Mondays. Compensation ranges from $20.15 to $23.33 per hour.

The position requires a high school diploma or GED and experience in customer service, security, or with individuals with substance use disorders. Computer skills with Windows 2000, Outlook, and Word are expected.

Qualifications

• High school diploma or GED required.
• Experience in customer service, security, or with individuals with substance use disorders.
• Computer skills with Windows 2000, Outlook and Word.

Responsibilities

• Promote and maintain a safe pro-social environment for clients receiving medication.
• greet clients, provide customer service, and monitor safety for clients and staff.
• Communicate in a trauma-informed manner to guide clients in and out of the program orderly.
• Use de-escalation and trauma-informed strategies to manage conflicts and monitor crowd safety.

Skills

Customer service

Security

Substance use disorders experience

Computer skills

Education

High school diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Description

Location: Haverhill, MA - Outpatient Treatment Program

Schedule: 24 hours a week. 5:15am-1:45pm. Saturdays, Wednesdays, and Mondays

Pay rate: $20.15-$23.33/hour

The Program Safety Guide is responsible for:

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• This includes, but is not limited to greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications

• High school diploma or GED required.
• Prior experience working in customer service, security, and/or with individuals with substance use disorders.
  Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.