Program Guide (part-time)

Spectrum Health Systems, Inc.; Haverhill (MA); On-site; USD 28,000 - 32,000; Part time

Job summary

Spectrum Health Systems, Inc. in Haverhill, MA operates an outpatient treatment program where staff support clients daily in a safe, supportive environment.

The role emphasizes respectful customer service, trauma-informed communication, and adherence to the program’s safety protocols. Responsibilities include greeting clients, monitoring safety, de-escalation when needed, and ensuring orderly flow in common areas and the parking lot while collaborating with a multidisciplinary team during 24

Qualifications

• High school diploma or GED is required.
• Prior experience in customer service, security, or with individuals with substance use disorders is preferred; computer experience with Windows 2000, Outlook and Word is required.

Responsibilities

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness in common areas of the program, including the parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Education

High school diploma or GED

Job description

Location

Haverhill, MA - Outpatient Treatment Program

Schedule

24 hours a week. 5:15am-1:45pm. Saturdays, Wednesdays, and Mondays

Pay rate

$20.15-$23.33/hour

The Program Safety Guide Is Responsible For

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.


• This includes, but is not limited to greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.


• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.


• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications

• High school diploma or GED required.


• Prior experience working in customer service, security, and/or with individuals with substance use disorders. Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.