Program Guide (part-time)

Spectrum Health Systems; Framingham Center (MA); On-site; USD 23,000 - 33,000; Part time

Job summary

Spectrum Health Systems in Framingham, MA, is seeking a Program Guide for an outpatient treatment program. The role supports daily operations, greets clients, and ensures safety through trauma-informed communication and calm crowd management.

Schedule is Monday, Tuesday, and Wednesday, 5:15am–12:15pm with a pay rate of $20.15/hour. Prior experience in customer service or with substance use disorders is preferred.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or with individuals with substance use disorders preferred.
• Basic computer skills including Windows and Microsoft Office.

Responsibilities

• Promote and maintain a safe, pro-social environment for clients receiving medication.
• Greet clients and provide customer service.
• Monitor client and staff safety and communicate trauma-sensitively.
• Manage crowd control and monitor safety in common areas and parking lot.
• Use de-escalation techniques and involve staff when needed.

Skills

Customer service

De-escalation strategies

Trauma-informed approach

Conflict management

Education

High School Diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Location: Framingham, MA - Outpatient Treatment ProgramSchedule: Monday, Tuesday, and Wednesday, 5:15am - 12:15pmPay rate: $20.15/hourThe Program Guide is responsible for:Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.Qualifications:High School Diploma or GED requiredPrior experience working in customer service and/or with individuals with substance use disordersComputer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required