Trauma-Informed Housing Case Manager

Human Service Forum; Chicopee (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401(k) Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Hourly pay $19-21

Job summary

Human Service Forum is seeking a Case Manager to provide trauma-informed, person-centered support to individuals in substance use and/or mental health recovery with a history of homelessness. The role focuses on assisting clients as they transition into studio apartments at a congregate housing site, with ongoing support to reach goals like income stability and access to care.

The position is on-site at Chestnut Crossing with substantial community time and travel to the MHA office in Chicopee.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of relevant experience required.
• Valid driver's license and reliable transportation required.
• Strong organizational, communication, and interpersonal skills required.

Responsibilities

• Coordinate all documentation required for program entry, including homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.
• Complete initial Adult Comprehensive Assessments, updates, and service plans.
• Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.
• Implement strategies outlined in the IAP and document progress as required.
• Develop, monitor, and revise safety plans in collaboration with participants and the team.
• Adjust support based on individual needs.
• Assist participants with the transition to stable housing.
• Maintain strong communication with staff at Chestnut Crossing.
• Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.
• Support participants in seeking and maintaining employment, vocational training, or education.
• Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).
• Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.
• Promote skill development in areas such as ADLs, money management, transportation, and social participation.

Skills

Driver's license

Organizational skills

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Human Service Forum is seeking a Case Manager to provide trauma-informed, person-centered support to individuals in substance use and/or mental health recovery with a history of homelessness. The role focuses on assisting clients as they transition into studio apartments at a congregate housing site, with ongoing support to reach goals like income stability and access to care.

The position is on-site at Chestnut Crossing with substantial community time and travel to the MHA office in Chicopee.