Case Manager

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan 403B/IRA

Paid Time Off

Family Leave

Long Term Disability

Job summary

Mental Health Association - Western MA seeks a Case Manager to provide trauma-informed, person-centered support for individuals in substance use and/or mental health recovery with a history of homelessness. The role helps participants transition from homelessness to studio apartments within a congregate housing site and continues to provide ongoing support after housing is secured.

The position is on-site at Chestnut Crossing with significant community work and travel to MHA’s Main Office in

Qualifications

• High school diploma or equivalent required.
• Minimum six months of relevant experience.
• Valid driver’s license and reliable transportation.
• Must be able to obtain/maintain CPR and First Aid certifications.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate all documentation required for program entry, including homelessness verification and IDs.
• Complete initial Adult Comprehensive Assessments, updates, and service plans.
• Collaborate within a multidisciplinary team to develop Individualized Action Plans (IAPs).
• Implement strategies outlined in the IAP and document progress.
• Develop, monitor, and revise safety plans with participants and the team.
• Assist participants with transitioning to stable housing.
• Maintain communication with Chestnut Crossing staff.
• Support tenants in navigating housing responsibilities and regulations.
• Assist participants in seeking employment, training, or education.
• Educate participants on accessing benefits and community resources.
• Encourage community integration and participation in activities.

Skills

Communication skills

Interpersonal skills

Organizational skills

CPR/First Aid

Independent worker

Education

High school diploma or equivalent

Job description

Position Summary

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment. The Case Manager is also responsible for completing documentation accurately and in a timely manner. This position will be based on-site at Chestnut Crossing but will spend a significant amount of time in the community working directly with participants and will regularly travel to MHA's Main Office in Chicopee.

Pay Rate: $19-21 an hour

Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required

Key Responsibilities

• Coordinate all documentation required for program entry, including but not limited to: homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.


• Complete initial Adult Comprehensive Assessments, updates, and service plans.


• Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.


• Implement strategies outlined in the IAP and document progress as required.


• Develop, monitor, and revise safety plans in collaboration with participants and the team.


• Adjust support based on individual needs.


• Assist participants with the transition to stable housing.


• Maintain strong communication with staff at Chestnut Crossing.


• Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.


• Support participants in seeking and maintaining employment, vocational training, or education.


• Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).


• Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.


• Promote skill development in areas such as ADLs, money management, transportation, and social participation.

About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver's license, adequate automobile insurance, and reliable transportation.


• Ability to work independently and as part of a team.


• Strong organizational, communication, and interpersonal skills.


• Capacity to adapt to the evolving needs of participants.


• Must be at least 21 years of age and able to obtain/maintain CPR and First Aid certifications.


• High school diploma or equivalent required.


• Minimum of six months of relevant experience required.


• Experience working with individuals with mental health/substance use challenges or housing instability, preferred.

• Health Care Plan (Medical, Dental & Vision)


• Retirement Plan (403B, IRA)


• Paid Time Off (Vacation, Sick & Public Holidays)


• Family Leave (Maternity, Paternity)


• Long Term Disability


• $19-21 an hour