Trauma-Informed Front Desk & Community Liaison

People Encouraging People; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A non-profit behavioral healthcare organization in Baltimore seeks a dedicated individual for a hybrid role combining client engagement and administrative tasks. Responsibilities include creating a welcoming environment, performing safety checks, and providing administrative support. Candidates should possess strong interpersonal skills, a High School Diploma, and experience in behavioral health or customer service. Training in Mental Health First Aid and CPR is provided during the initial three months of employment. Competitive compensation along with training opportunities offered.

Qualifications

• Experience in behavioral health or customer service.
• Ability to work with individuals with mental health disorders.
• Proficiency in office technology and equipment.

Responsibilities

• Create a welcoming environment for clients.
• Conduct safety checks in the building.
• Answer and direct phone calls and emails.
• Document incidents accurately and maintain confidentiality.

Skills

Strong interpersonal skills

Effective verbal communication

Ability to de-escalate conflict

Multitasking

Supportive approach to mental health

Education

High School Diploma or equivalent

Tools

Microsoft Office applications

Job description

A non-profit behavioral healthcare organization in Baltimore seeks a dedicated individual for a hybrid role combining client engagement and administrative tasks. Responsibilities include creating a welcoming environment, performing safety checks, and providing administrative support. Candidates should possess strong interpersonal skills, a High School Diploma, and experience in behavioral health or customer service. Training in Mental Health First Aid and CPR is provided during the initial three months of employment. Competitive compensation along with training opportunities offered.