Front Desk Administrator - Behavioral Health

Renaissance Behavioral Health LLC; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Renaissance Behavioral Health LLC seeks an Administrative Assistant (Front Desk) to be the first point of contact for clients, families, and visitors, managing front desk operations, check-in, scheduling, and triage in a trauma-informed outpatient behavioral health setting.

The role provides administrative support to clinical and executive teams, ensuring confidential handling of information, accurate data entry, and smooth daily operations within the clinic environment.

Qualifications

• Front desk, administrative or customer service experience required.
• Proficiency with standard office software and ability to learn EHR systems.
• Ability to maintain strict confidentiality and professional boundaries in a behavioral health setting.

Responsibilities

• Greet and check in clients, families, and visitors; manage waiting area with privacy.
• Schedule, confirm, reschedule, and cancel appointments in the EHR; conduct reminder calls.
• Collect demographic and insurance information; scan and upload documents; assist with intake forms.

Skills

Front desk experience

Customer service

Behavioral health experience

Office software

HIPAA/42 CFR familiarity

Education

High school diploma or GED

Associate degree or admin/medical office coursework

Tools

Electronic Health Record (EHR) system

Job description

Renaissance Behavioral Health LLC seeks an Administrative Assistant (Front Desk) to be the first point of contact for clients, families, and visitors, managing front desk operations, check-in, scheduling, and triage in a trauma-informed outpatient behavioral health setting.

The role provides administrative support to clinical and executive teams, ensuring confidential handling of information, accurate data entry, and smooth daily operations within the clinic environment.