Trauma-Informed Front Desk Pro: Patient Care & Admin

InterCommunity, Inc.; East Hartford (CT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) matching

Paid time off

Job summary

InterCommunity HealthCare is currently seeking a Front Desk Specialist to join our team. The ideal candidate will be responsible for a combination of administrative duties and Trauma-informed care.

This role requires a proactive, detail-oriented individual with excellent organizational and communication skills. The Front Desk Specialist will ensure smooth operations of clients and patients and support healthcare professionals.

Qualifications

• Strong organizational and communication skills.
• Ability to work well in a team-oriented environment.
• Knowledge of medical terminology, procedures, and medications.
• Proficiency in using electronic medical records and other healthcare software.
• High school diploma or equivalent.
• Administrative Medical Assistant or Billing and Coding background preferred.
• At least 2-3 years of experience working in a community health setting preferred.
• Bilingual English to Spanish preferred.

Responsibilities

• Greet patients and clients.
• Answer calls and provide information to patients and healthcare professionals in a welcoming, trauma-informed manner.
• Maintain schedule accuracy, including reminder calls, setting patients up with MyChart, accurate booking.
• Verify insurance coverage, collect co-pays.
• Billing and coding.
• Scan and index medical records, correspondence, and other documents.
• Assist with prior authorizations for medical procedures and treatments.
• Maintain patient flow in the waiting area, ensuring everyone is checked in and out.
• Maintain the cleanliness of the waiting room between facility staff visits.
• Maintain accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered.
• Ensure compliance with regulatory requirements and healthcare policies and procedures.
• Adhere to all federal and state regulations and guidelines.
• Always maintain patient confidentiality.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Teamwork

Bilingual English-Spanish

Education

High school diploma or equivalent

Administrative Medical Assistant/Billing & Coding background preferred

Tools

EMR software

Job description

InterCommunity HealthCare is currently seeking a Front Desk Specialist to join our team. The ideal candidate will be responsible for a combination of administrative duties and Trauma-informed care.

This role requires a proactive, detail-oriented individual with excellent organizational and communication skills. The Front Desk Specialist will ensure smooth operations of clients and patients and support healthcare professionals.