Trauma-Informed Front Desk Specialist

Circuit Court for Prince George's County; Upper Marlboro (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

The Prince George’s County Family Justice Center seeks a Receptionist who will be the first point of contact for clients, visitors, and partner agencies. You will greet people, manage phones, provide information on intake processes, and route inquiries to the appropriate staff in a fast-paced, trauma-informed environment.

The role requires excellent customer service, sound judgment, discretion, and the ability to handle multiple priorities while maintaining confidentiality.

Qualifications

• High School diploma or GED; minimum one year admin office experience.
• Equivalent training/education/experience accepted.
• Court-related experience is a plus but not required.

Responsibilities

• Greet clients and visitors in a professional, trauma-informed manner.
• Answer and route incoming calls and inquiries.
• Provide intake information and referrals to services.
• Maintain front-desk operations and confidentiality.
• Coordinate with partners and schedule appointments.
• Perform general administrative tasks and data entry.
• Support special projects and events.

Skills

High-volume reception

Administrative experience

Client-service orientation

Crisis/trauma-informed communication

Bilingual English/Spanish

Team collaboration

Education

High School diploma or GED

Job description

The Prince George’s County Family Justice Center seeks a Receptionist who will be the first point of contact for clients, visitors, and partner agencies. You will greet people, manage phones, provide information on intake processes, and route inquiries to the appropriate staff in a fast-paced, trauma-informed environment.

The role requires excellent customer service, sound judgment, discretion, and the ability to handle multiple priorities while maintaining confidentiality.