Front Desk Coordinator

Professional Therapy Solutions; Greenbelt (MD); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) & 401(k) matching

Health, dental, and vision insurance

Disability & life insurance

Flexible spending account & health sav

Paid time off

Retirement plan

Job summary

Professional Therapy Solutions is seeking a reliable Front Desk Coordinator to support patients and providers in a fast-paced psychiatry and counseling practice. The role involves greeting patients, coordinating calls, collecting payments, and managing appointments with a focus on accuracy and professionalism.

Ideal candidates have at least 3 years of medical receptionist experience, strong communication skills, and comfort with scheduling software.

Qualifications

• Minimum 3 years of experience as a medical receptionist.
• 2+ years of customer service and computer skills.
• Experience in behavioral or mental health settings preferred.
• Excellent communication and organizational skills.
• Proficiency with medical office software or scheduling systems is a plus.

Responsibilities

• Greet and check in patients warmly.
• Answer and direct telephone calls.
• Collect co-pays and outstanding balances.
• Schedule and manage patient appointments.
• Process medical records and assist with documentation.
• Provide administrative support to physicians and clinicians.
• Assist with patient intake process.

Skills

Medical receptionist experience

Customer service

Behavioral health experience

Conflict resolution

Communication skills

Organizational skills

Tools

Scheduling systems

Job description

About Us

We are a busy, multi-practitioner Psychiatry and Counseling practice seeking a reliable, professional, and experienced Front Desk Coordinator. The ideal candidate will have strong multitasking skills and a friendly, professional demeanor to support both patients and providers in a fast-paced environment.

Key Responsibilities

• Greet and check in patients with warmth and professionalism.
• Answer and direct telephone calls efficiently.
• Collect co-pays and outstanding balances.
• Schedule and manage patient appointments.
• Process medical records and assist with documentation.
• Provide administrative support to physicians and clinicians.
• Assist with patient intake process

Qualifications & Skills

• Minimum 3 years of experience as a medical receptionist (required).
• 2+ years of customer service and computer skills (preferred).
• Experience in behavioral or mental health settings highly preferred.
• Strong conflict resolution skills and the ability to handle difficult situations with patience and professionalism.
• Excellent communication and organizational skills.
• Proficiency in medical office software and scheduling systems is a plus.

Position Details

Schedule: Monday – Friday, 8:30 AM – 4:30 PM (consistent attendance required).

Dress Code: Business casual, maintaining a professional appearance.

Reliability is critical – we need a team player who is dependable and punctual.

Work Location: Hybrid (some remote work available after fully trained). Occasional travel to our other locations (Towson, Olney, Frederick) as needed to provide coverage.

Benefits

• 401(k) & 401(k) matching
• Health, dental, and vision insurance
• Disability & life insurance
• Flexible spending account & health savings account
• Paid time off
• Retirement plan

No telephone calls accepted. We look forward to welcoming the right candidate to our team!