Trauma-Informed Front Desk & Admin Assistant

Heritage Behavioral Health Center- HBHC; Decatur (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Heritage Behavioral Health Center – HBHC in Illinois is seeking an Administrative Assistant for the Dewitt Location. The role provides administrative support to programs and ensures a welcoming, trauma-informed experience for clients seeking mental health and other services.

You will greet clients, coordinate scheduling with multiple providers, manage data entry and records, and help maintain office supplies and documentation while upholding HIPAA and confidentiality in a fast-paced healthcare

Qualifications

• High school diploma or equivalent required.
• Valid driver's license, reliable transportation, and insurance required.
• Prior experience in mental health, social services, or healthcare setting preferred.

Responsibilities

• Frontline engagement: warmly greet individuals seeking services and provide trauma-informed customer service.
• Communication hub: facilitate smooth communication between clients, providers, and program staff.
• Resource connection: provide information about internal and community resources.
• Administrative support: assist with various administrative tasks.
• Office coordination: maintain organized workspace and monitor supplies.
• Client scheduling: coordinate and schedule appointments with multiple providers.
• Client and billing records: maintain accurate, confidential client files and billing info.

Skills

Trauma-informed service

Interpersonal skills

Crisis sensitivity

Team collaboration

Microsoft Office proficiency

Attention to detail

Adaptability

Reliability

HIPAA knowledge

Education

High school diploma or equivalent

Driver's license and reliable transportation

Experience in mental health/healthcare setting preferred

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Heritage Behavioral Health Center – HBHC in Illinois is seeking an Administrative Assistant for the Dewitt Location. The role provides administrative support to programs and ensures a welcoming, trauma-informed experience for clients seeking mental health and other services.

You will greet clients, coordinate scheduling with multiple providers, manage data entry and records, and help maintain office supplies and documentation while upholding HIPAA and confidentiality in a fast-paced healthcare