Trauma-Informed Community Technician

brc; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Mission-driven team

Job summary

BRC is seeking a Community Technician in New York, NY, to serve as a consistent, trusted presence for individuals experiencing homelessness. This frontline role supports residents in moments of crisis and transition, with training provided for certifications.

You’ll engage residents using trauma-informed practices, document carefully, and participate in safety procedures. No prior shelter experience is required, but empathy and strong judgment are essential.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication

Basic computer proficiency

Calm under pressure

Certifications willingness

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician in New York, NY, to serve as a consistent, trusted presence for individuals experiencing homelessness. This frontline role supports residents in moments of crisis and transition, with training provided for certifications.

You’ll engage residents using trauma-informed practices, document carefully, and participate in safety procedures. No prior shelter experience is required, but empathy and strong judgment are essential.