Crisis-Response Community Technician

brc; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting—1

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training

Job summary

BRC is seeking a Community Technician in New York to provide a consistent, compassionate presence for individuals experiencing homelessness, supporting people through crisis, transition, and daily needs.

This full-time role emphasizes trauma-informed care, de-escalation, documentation, and teamwork, with opportunities for certifications, tuition assistance, and professional growth within a mission-driven organization.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer proficiency

Calm under pressure

Empathy

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician in New York to provide a consistent, compassionate presence for individuals experiencing homelessness, supporting people through crisis, transition, and daily needs.

This full-time role emphasizes trauma-informed care, de-escalation, documentation, and teamwork, with opportunities for certifications, tuition assistance, and professional growth within a mission-driven organization.