Trauma-Informed Case Manager — Homelessness Outreach

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental plans

Vision insurance

403(b) retirement savings matching

Paid time off

Job summary

Colorado Coalition for the Homeless is seeking a Case Manager I to work with families, children, and individuals experiencing homelessness or at risk. You will develop and implement care plans, coordinate services, monitor progress, advocate for clients, and maintain documentation.

Position emphasizes outreach, referrals to housing and mainstream services, and crisis intervention within a supportive, trauma-informed framework. Requires driving to outreach sites and collaboration with partners.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred.
• Basic Life Support Certification required within 30 days of employment.
• Must have and maintain Colorado driver’s license within 30 days of hire.

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters; works collaboratively within a team and supports problem-solving.
• Support clients with a wrap-around care management model to ensure consistent communication and engagement, including crisis support.
• Act as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their needs.

Skills

Interpersonal skills

Communication skills

Housing support

Trauma-informed care

Recovery-focused interventions

Caseload management

Driver's license

Education

High School Diploma or GED

Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred

Basic Life Support Certification

Colorado driver’s license within 30 days

Tools

Microsoft Office

Job description

Colorado Coalition for the Homeless is seeking a Case Manager I to work with families, children, and individuals experiencing homelessness or at risk. You will develop and implement care plans, coordinate services, monitor progress, advocate for clients, and maintain documentation.

Position emphasizes outreach, referrals to housing and mainstream services, and crisis intervention within a supportive, trauma-informed framework. Requires driving to outreach sites and collaboration with partners.