Trauma-Informed 24/7 Shelter Support Specialist

Diocese of Wheeling-Charleston; Morgantown (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Catholic Charities West Virginia is seeking a Homeless Shelter Assistant to provide essential 24-hour awake coverage, supervise the shelter, and support residents with welfare, safety, and daily needs.

The role includes crisis intervention, intake and enrollment assistance, orientation for new residents, and coordination with volunteers and staff to maintain a safe shelter environment.

Qualifications

• High school diploma required.
• At least one year related work experience in direct service, preferably in residential shelter.
• Ability to work a 24-hour on-call schedule and stay awake during shifts.
• Ability to lift a minimum of 50 pounds.
• Ability to respond to physical emergencies and evacuations.

Responsibilities

• Create a welcoming environment for shelter clients, including greeting clients, orienting new clients to the shelter, and answering questions.
• Empower shelter clients and provide support and crisis intervention through a trauma-informed care lens.
• Provide resource information or triage questions for families residing in the shelter.
• Ensure the safety and security of the shelter and the residents by enforcing house rules and conducting inspections during shift and reporting incidents by following protocols.
• Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more).
• Maintain the safety and security of shelter property, and report concerns to Shelter Director.
• Assist in conducting comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
• Conduct new resident orientation to ensure understanding of shelter rules, policies and procedures.
• Work collaboratively with volunteers assigned to work in the residential area.
• Maintain client files and date.
• Answers phone calls and relays important telephone calls to the Service Specialist and Shelter Director.
• Document shift notes at least once per shift and completes proper documentation, including but not limited to task list, checks off lists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties.

Skills

High school diploma

Experience in direct service

Flexible schedule

Lift at least 50 pounds

Emergency response

Education

High school diploma

Job description

Catholic Charities West Virginia is seeking a Homeless Shelter Assistant to provide essential 24-hour awake coverage, supervise the shelter, and support residents with welfare, safety, and daily needs.

The role includes crisis intervention, intake and enrollment assistance, orientation for new residents, and coordination with volunteers and staff to maintain a safe shelter environment.