Trauma-Informed Shelter Specialist (24/7 Support)

Services for the UnderServed; New York (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

403(b)

Paid Vacations and Holidays

Job summary

Services for the UnderServed (S:US) is seeking a Residential Specialist for its adult families' shelter in Manhattan, NY. You will provide a warm, compassionate welcome, promote person‑centered services, and support residents’ independence while maintaining 24/7 building coverage.

You will collaborate with case managers, assist with admissions and escorts to services, participate in supervision, and help plan self‑care and community activities.

Qualifications

• High Diploma or GED along with relevant experience.
• F-02 certification (Required for family shelters only)
• A security license is mandatory but may be obtained within 6 months if hired.
• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens into your work with the people we serve.
• Use neutral and non-judgmental language when responding to the needs and requests of the Residents
• Must have the ability to be flexible with schedule as needed.
• Ability to maintain professional maturity during a crisis
• Able to demonstrate excellence in customer service
• Demonstrated sensitivity and experience with homelessness, substance misuse, and harm reduction, including LGBTQ, HIV/AIDS, elderly, and individuals with mental health and developmental disabilities.

Responsibilities

• Conduct regular rounds to ensure safety and residents wellbeing.
• Enter activity log information and shift notes promptly and accurately.
• Complete admissions paperwork.
• Escort residents to services and activities outside the facility.
• Meet with Shift Supervisor for supervision.
• Plan and conduct resident self-care and group activities.
• Meet with case managers to assist in tasks.
• Provide initial orientation to the program.
• Provide administrative support in office coverage and clerical work.
• Understand and follow emergency procedures including fire drills.
• Attend trainings and agency meetings as necessary.
• Provide meal coordination.

Skills

Communication skills

Trauma-informed approach

Anti-oppressive lens

Flexibility with schedule

Empathy and honesty

Education

High Diploma or GED

F-02 certification

Tools

Proficiency with computer-based programs

Job description

Services for the UnderServed (S:US) is seeking a Residential Specialist for its adult families' shelter in Manhattan, NY. You will provide a warm, compassionate welcome, promote person‑centered services, and support residents’ independence while maintaining 24/7 building coverage.

You will collaborate with case managers, assist with admissions and escorts to services, participate in supervision, and help plan self‑care and community activities.