Transportation Specialist - LTL & Expedited Shipments

Ascent Global Logistics, Inc.; Hudson (OH); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) and employer matching

Life Insurance

Health, Dental, Vision Insurance

Short- & Long-Term Disability

Paid Time Off (PTO)

Résumé du poste

Ascent Global Logistics, Inc. is seeking a Transportation Specialist to quote and schedule LTL, Volume LTL, and Expedite shipments. You will communicate directly with customers to meet shipping needs and add value to their experience with Ascent.

The role requires handling shipment details, rating with carriers, and ensuring timely pickup and delivery while maintaining high service levels. A college degree is preferred, with 2+ years in related roles and strong TMS knowledge.

Qualifications

• College degree preferred.
• 2+ years of customer service or transportation experience.
• Knowledge of LTL rating, freight class, density, and NMFC.
• Familiar with LTL carrier tariffs and accessorial charges.
• Strong communication skills with customers.
• Experience with transportation management systems (TMS).
• Ability to manage inbound and outbound calls with responsive email communication.
• Ability to work flexible shifts.

Responsabilités

• Receive shipment information via phone or email and rate with carriers to support cost savings.
• Review, approve, and execute quotes and shipments via the web portal.
• Provide competitive quotes through ratings and carrier selection.
• Ensure on-time pickups and deliveries to meet customer requirements.
• Dispatch carriers and provide bills of lading to customers or shipper contacts.
• Resolve customer issues and recommend corrective actions to improve service.
• Track and trace shipments as required or on request.
• Develop and improve procedures to resolve shipment exceptions.
• Follow SOPs to provide consistent quality service.
• Perform special projects and other duties as assigned by management.
• Meet assigned team or individual KPIs.
• Work within a dedicated team for consistent service.
• Provide after-hours customer support when assigned.

Connaissances

Customer service

Transportation management

3PL experience

TMS knowledge

Formation

College degree preferred

Outils

LTL rating systems

Description du poste

Ascent Global Logistics, Inc. is seeking a Transportation Specialist to quote and schedule LTL, Volume LTL, and Expedite shipments. You will communicate directly with customers to meet shipping needs and add value to their experience with Ascent.

The role requires handling shipment details, rating with carriers, and ensuring timely pickup and delivery while maintaining high service levels. A college degree is preferred, with 2+ years in related roles and strong TMS knowledge.