Transportation Dispatcher - Remote

CareCar, Inc.; Denver (CO); Remote; USD 36,000 - 48,000; Full time

Job summary

CareCar, Inc. in Denver, CO is seeking a Customer Service Agent/Dispatcher to schedule and coordinate non-emergency transportation for health plan members. You will respond to dispatch requests, communicate with staff, and maintain accurate records while upholding a compassionate, professional demeanor.

The role emphasizes timely pickups, process adherence, and ongoing learning about our software platform. Healthcare and transportation logistics experience are highly valued.

Qualifications

• Experience in customer service roles, preferably in healthcare or transportation logistics.
• Ability to respond to dispatch requests promptly and maintain professional attitude.
• Willingness to train on software and phone platform.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to trip dispatch requests.
• Communicate with internal staff through multiple channels.
• Acknowledge and resolve customer requests.
• Ensure patients are picked up and dropped off timely.
• Adhere to guidelines and suggest improved procedures.
• Update knowledge by studying product descriptions and training opportunities.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support; training on software.
• Previous experience in healthcare and/or transportation logistics preferred.

Skills

Verbal communication

Phone skills

Listening

Data entry

People skills

Customer focus

Customer service

Attention to detail

Professionalism

Multitasking

Job description

CareCar is a healthcare transportation broker looking for someone to schedule and coordinate non-emergency transportation rides for health plan members. We have a people-centric culture focused on supporting access to care and quality service. We are looking for someone who shares our passion for great experiences.

The role availableincludes the following responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to trip dispatch requests.
• Communicating with internal staff through various channels.
• Acknowledging and resolving customer requests.
• Ensure patients are picked up and dropped off in a timely manner
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support. Must be willing to train to simple software and phone platform.
• Previous experience in healthcare and/or transportation logistics highly preferred.

Available Shifts in our Denver, CO office:

• 7:30am-4:30pm PST
• 9:30am-6pm PST

Customer Service Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

COVID-19 precautions

Remote Transportation Dispatcher • CareCar