Remote Healthcare Transport Coordinator | Customer Support

CareCar, Inc.; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

CareCar, Inc. is hiring a Remote Customer Service Agent to schedule and coordinate non-emergency transportation for health plan members. You will respond to inquiries, provide empathetic support, and ensure timely pickups and updates to reservations.

Candidates should be experienced in healthcare or transportation logistics, possess strong communication skills, and be able to work from a home setup with reliable internet access. Shifts include PST hours, full-time commitment.

Qualifications

• Strong verbal communication and active listening skills are required.
• Ability to handle inquiries via phone, email, and chat with professionalism.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and coordinate through channels.
• Confirm trip details and update records for future reservations.
• Resolve complaints and provide feedback to improve service processes.
• Coordinate with colleagues and departments to ensure timely pickups and cancellations.
• Maintain knowledge of CareCar services and guidelines to answer questions accurately.

Skills

Verbal communication

Phone skills

Listening

Data entry

People skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Job description

CareCar, Inc. is hiring a Remote Customer Service Agent to schedule and coordinate non-emergency transportation for health plan members. You will respond to inquiries, provide empathetic support, and ensure timely pickups and updates to reservations.

Candidates should be experienced in healthcare or transportation logistics, possess strong communication skills, and be able to work from a home setup with reliable internet access. Shifts include PST hours, full-time commitment.