Remote Clinical Support Coordinator - Full-Time/2nd Shift

Access TeleCare, LLC; Idaho; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% Remote Work

Health Savings Account

Flexible Spending (Medical and Dep. C)

Employer Paid Life and AD&D

Paid Time Off

Job summary

Access TeleCare, LLC is seeking a Remote Full-Time Clinical Support Dispatcher for 2nd shift to coordinate emergency and routine consultations across multiple service lines. You will work from home, prioritizing requests and ensuring timely patient care with CCC workflows and protocol-driven actions.

A strong emphasis on communication and teamwork supports our virtual hospital model. The role requires healthcare or IT exposure, a high school diploma or equivalent, and the ability to thrive in a

Qualifications

• High School Diploma, GED or Equivalent Certification Required.
• At least one year of experience working in a call center environment or healthcare or IT.
• Strong communications skills (written and oral).
• Proficiency with Microsoft Office programs and collaboration tools.
• Ability to learn software and systems.
• Excellent phone/customer service skills with high attention to detail.
• Motivated to impact patient lives positively in healthcare.
• Flexible and adaptable in a fast-paced environment.
• Able to learn new technologies and systems quickly.
• Able to excel in a remote work setting; full-time schedule.

Responsibilities

• Communicate with hospital staff and Access TeleCare physicians to ensure timely patient care.
• Manage CCC coordination lifecycle for incoming consultations.
• Prioritize and assign emergency and routine consultations across service lines.
• Use established protocols and the dispatch system to evaluate situations and act.
• Test readiness of equipment and monitor queues to meet SLAs.
• Maintain professionalism with healthcare facilities, physicians, and colleagues.

Skills

Communication skills

Remote work experience

Customer service

Attention to detail

Tech-savvy / quickly learn software

Collaborate across departments

Education

High School Diploma, GED or Equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Remote Clinical Support Dispatcher - Full-Time/2nd Shift

Clinical Support US

6 days ago Requisition ID: 1458

Who We Are

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

Access TeleCare is seeking a Remote Full-Time Clinical Support Dispatcher with strong communication and problem-solving skills, along with healthcare experience, to join our 2nd shift Clinical Support team.

Our Clinical Support team operates as a “virtual hospital,” bringing together clinical and operational teams dedicated to accelerating patient care. The team is responsible for receiving and prioritizing both emergency and routine consultations from partner facilities.

In this role, you will remotely manage multi-channel coordination and assignment of both emergency and routine consultations across multiple service lines.

What You'll Do

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Proficient in all CCC Coordinator duties.
• Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
• Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines.
• Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment.
• Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs.
• Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
• Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors.
• May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position.
• Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
• Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.
• Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values.
• Other tasks as needed

What You'll Bring

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Have excellent phone/customer service skills along with high attention to detail
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high growth and fast paced organization
• Full Time Work Schedule: 2:45 PM - 11 PM Eastern Time
• Paid Training Schedule: Monday-Friday
• Weekly Workdays: Sunday-Thursday
• Weekly Off Days: Friday's and Saturday's
• Remote based environment
• This is a full-time position; est. 40 hours week
• The consult coordination center operates 24/7 and does require weekends and holidays.
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard
• High growth, fast paced organization
• Must be able to remain in a stationary position 50% of the time

Companyperks:

• 100% Remote Work
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom.
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.