Customer Service Representative - Bilingual English/Spanish - Remote

CareCar, Inc.; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

CareCar, Inc. is hiring a Remote Customer Service Agent to schedule and coordinate non-emergency transportation for health plan members. You will respond to inquiries, provide empathetic support, and ensure timely pickups and updates to reservations.

Candidates should be experienced in healthcare or transportation logistics, possess strong communication skills, and be able to work from a home setup with reliable internet access. Shifts include PST hours, full-time commitment.

Qualifications

• Strong verbal communication and active listening skills are required.
• Ability to handle inquiries via phone, email, and chat with professionalism.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and coordinate through channels.
• Confirm trip details and update records for future reservations.
• Resolve complaints and provide feedback to improve service processes.
• Coordinate with colleagues and departments to ensure timely pickups and cancellations.
• Maintain knowledge of CareCar services and guidelines to answer questions accurately.

Skills

Verbal communication

Phone skills

Listening

Data entry

People skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Job description

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

CareCar is a healthcare transportation broker looking for someone to schedule and coordinate non-emergency transportation rides for health plan members. We have a people-centric culture focused on supporting access to care and quality service. We are looking for someone who shares our passion for great experiences.

The role available includes the following responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Ensure patients are picked up and dropped off in a timely manner
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips'
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Must have a space to work from home with a computer and internet connection(ethernet).
• Previous experience in healthcare and/or transportation logistics highly preferred.

Available Shifts

• 7:30am-4:30pm PST
• 9:30am-6pm PST

Customer Service Agent Skills and Qualifications

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

COVID-19 precautions

• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place