Remote Healthcare Transport Scheduler

CareCar, Inc.; Denver (CO); Remote; USD 36,000 - 48,000; Full time

Job summary

CareCar, Inc. in Denver, CO is seeking a Customer Service Agent/Dispatcher to schedule and coordinate non-emergency transportation for health plan members. You will respond to dispatch requests, communicate with staff, and maintain accurate records while upholding a compassionate, professional demeanor.

The role emphasizes timely pickups, process adherence, and ongoing learning about our software platform. Healthcare and transportation logistics experience are highly valued.

Qualifications

• Experience in customer service roles, preferably in healthcare or transportation logistics.
• Ability to respond to dispatch requests promptly and maintain professional attitude.
• Willingness to train on software and phone platform.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to trip dispatch requests.
• Communicate with internal staff through multiple channels.
• Acknowledge and resolve customer requests.
• Ensure patients are picked up and dropped off timely.
• Adhere to guidelines and suggest improved procedures.
• Update knowledge by studying product descriptions and training opportunities.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support; training on software.
• Previous experience in healthcare and/or transportation logistics preferred.

Skills

Verbal communication

Phone skills

Listening

Data entry

People skills

Customer focus

Customer service

Attention to detail

Professionalism

Multitasking

Job description

CareCar, Inc. in Denver, CO is seeking a Customer Service Agent/Dispatcher to schedule and coordinate non-emergency transportation for health plan members. You will respond to dispatch requests, communicate with staff, and maintain accurate records while upholding a compassionate, professional demeanor.

The role emphasizes timely pickups, process adherence, and ongoing learning about our software platform. Healthcare and transportation logistics experience are highly valued.