Customer Service Representative - Bilingual - Denver, CO

CareCar, Inc.; Denver (CO); Remote; USD 18,000 - 26,000; Full time

Job summary

CareCar, Inc. is seeking a Remote Customer Service Representative to support our members in the healthcare transportation network. You will resolve inquiries, schedule rides, and ensure high satisfaction while working from home.

This role requires empathetic service, careful record-keeping, and collaboration with operations to confirm trip details and eligibility. Immediate start for a permanent full-time position with compensation of $16.00 per hour.

Qualifications

• Experience in healthcare and/or transportation logistics preferred.
• Ability to start immediately and work remotely.
• Strong communication and problem-solving abilities.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Ensure patients are picked up and dropped off in a timely manner
• Confirming eligibility for health Plan members when needed
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Previous experience in healthcare and/or transportation logistics highly preferred.

Skills

Verbal Communication

Phone Skills

Listening

Data Entry Skills

People Skills

Informing

Customer Focus

Customer Service

Attention to Detail

Professionalism

Multi-tasking

Job description

Compensation $16.00/hour

Schedule Full time

Job Type Permanent

Description

We are seeking a dedicated Remote Customer Service Representative (CSR) to join our team in the healthcare industry. We are looking for individuals who can start immediately. As a CSR, you’ll provide exceptional service to our members, resolving inquiries and ensuring satisfaction with our healthcare services.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Ensure patients are picked up and dropped off in a timely manner
• Confirming eligibility for health Plan members when needed
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips'
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Previous experience in healthcare and/or transportation logistics highly preferred.

Customer Service Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking