Customer Service Representative - Remote

CareCar, Inc.; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

CareCar, Inc. in Fullerton, CA is seeking a dedicated Customer Service Agent to schedule non-emergency transportation for health plan members. You will coordinate trips, route drivers, and update patients while ensuring HIPAA privacy and high-quality service.

The role is full-time with a permanent contract, offering a pay rate of $16.00 per hour. Experience in healthcare or transportation logistics is highly preferred, and training on our software and phone platform is available.

Qualifications

• Verbal communication and listening are essential for customer inquiries.
• Data entry and attention to detail ensure accurate records.
• Strong customer service and professionalism are required for healthcare transportation support.

Responsibilities

• Respond to customer inquiries promptly across channels.
• Coordinate and schedule non-emergency transportation for health plan members.
• Route drivers and ensure timely patient pickups and drop-offs.
• Maintain HIPAA privacy and security of patient information.
• Provide accurate trip updates and resolve issues or changes.
• Train on simple software and phone platform as needed.
• Maintain records of customer interactions and feedback.

Skills

Verbal communication

Phone skills

Listening

Data entry

People skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Job description

Address Fullerton, CA, USA

Compensation $16.00/hour

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

CareCar is a healthcare transportation broker looking for someone to schedule and coordinate non-emergency transportation rides for health plan members. We have a people-centric culture focused on supporting access to care and quality service. We are looking for someone who shares our passion for great experiences.

The role availableincludes the following responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Coordinate trips for Medicare members
• Route drivers
• Ensure patients are picked up and dropped off in a timely manner
• Scheduling Trips for Health Plan Members
• Confirming eligibility for health Plan members when needed
• Give Active Trip Updates
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips
• Maintain Privacy under HIPAA Guidelines
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support. Must be willing to train to simple software and phone platform.

Previous experience in healthcare and/or transportation logistics highly preferred.

Available Shifts

• 7:30am-4:30pm PST
• 9:30am-6pm PST

Customer Service Agent Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Related keywords: customer service, customer service representative, remote work from home