Transportation Dispatch Operations Coordinator

ACV Auctions; Buffalo (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

ACV Auctions in Buffalo, NY is seeking a Transportation Admin - Dispatch Operations to support the Transportation department with dispatch tasks, carrier assignments, and customer service. The role works with carriers, customers, and internal teams and operates with moderate supervision.

The position requires English proficiency, a High School Diploma or GED, and at least 6 months in customer service, admin, or transportation.

Qualifications

• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• High School Diploma or GED.
• Ability to read, write, speak, and understand English.
• Strong communication and organizational skills.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions.
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders.
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

Skills

Customer service

Administrative support

Dispatch operations

Communication

Organizational skills

Microsoft Office / G Suite

Salesforce experience

Education

High School Diploma or GED

Tools

Salesforce

Load boards

Job description

ACV Auctions in Buffalo, NY is seeking a Transportation Admin - Dispatch Operations to support the Transportation department with dispatch tasks, carrier assignments, and customer service. The role works with carriers, customers, and internal teams and operates with moderate supervision.

The position requires English proficiency, a High School Diploma or GED, and at least 6 months in customer service, admin, or transportation.