Transportation Admin, Dispatch Operations

ACV Auctions; Buffalo (NY); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

ACV Auctions in Buffalo, NY is seeking a Transportation Admin - Dispatch Operations to support the Transportation department with dispatch tasks, carrier assignments, and customer service. The role works with carriers, customers, and internal teams and operates with moderate supervision.

The position requires English proficiency, a High School Diploma or GED, and at least 6 months in customer service, admin, or transportation.

Qualifikationen

• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• High School Diploma or GED.
• Ability to read, write, speak, and understand English.
• Strong communication and organizational skills.

Aufgaben

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions.
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders.
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

Kenntnisse

Customer service

Administrative support

Dispatch operations

Communication

Organizational skills

Microsoft Office / G Suite

Salesforce experience

Ausbildung

High School Diploma or GED

Tools

Salesforce

Load boards

Jobbeschreibung

Who we are looking for:

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision.

Please note that the required schedule for this position is M-T 11:30a-8p Saturday- 8:30a-5p with Fridays and Sunday's off

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and escal…
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability
• Developing teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

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