Transportation Specialist, Dispatch Operations

Colonial Group; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Colonial Group is seeking a Transportation Specialist - Dispatch Operations to support the Transportation department by coordinating transport orders and resolving logistical issues. You will partner with carriers, customers, and internal teams to ensure seamless dispatch operations with limited supervision.

The role emphasizes process adherence, record accuracy in Salesforce and load boards, and continuous improvement of dispatch operations and KPIs.

Qualifications

• English reading, writing, speaking, and understanding required.
• High School Diploma or GED.
• 1–2 years of experience in dispatch, logistics, or transportation.
• Intermediate problem-solving ability.
• Teamworking and collaboration skills.
• Proven customer service ability.
• Strong communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with Microsoft Office or G Suite and Salesforce.

Responsibilities

• Support the customer experience by dispatch operations.
• Triage inquiries; manage transactions and communications for timely resolutions.
• Process transactions to support dispatch operations and orders.
• Maintain relationships with carriers, customers, and internal teams.
• Resolve complex issues using established processes.
• Ensure accurate records in Salesforce, load boards, and related platforms.
• Collaborate across departments to maintain dispatch status.
• Identify efficiency opportunities to improve dispatch operations.
• Monitor KPIs and help develop policies and procedures.
• Perform additional duties as assigned.

Skills

Dispatch experience

Customer service

Communication skills

Teamwork

Problem-solving

Sense of urgency

Organizational skills

Self-motivation

English proficiency

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Who we are looking for:

The Transportation Specialist - Dispatch Operations is responsible for supporting the Transportation department by facilitating and dispatch operations. This role utilizes processes and procedures established by the Transportation department to coordinate transport orders, resolve logistical issues, and contribute to the seamless and effective operations of the ACV Transportation product. The Transportation Specialist - Dispatch Operations partners with carriers, customers, and internal departments and Teammates to navigate dispatch and Dispatch Operations-related assignments. This role performs duties with limited supervision.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support Transportation operations, dispatching and Dispatch Operations. Transactions may include assigning dispatch jobs, expediting Dispatch Operations surrounding transport orders, or assessing and understanding the needs of customers and carriers to ensure seamless orders; relegate transactions to appropriate Teammate(s).
• Maintain and manage relationships with carriers, customers, and internal departments and Teammates.
• Resolve complex issues utilizing processes, procedures, and effective problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work interdepartmentally to maintain status of dispatching and Dispatch Operations. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Identify opportunities for customer satisfaction, dispatch, and Dispatch Operations operations efficiency. Leverage systems to continuously support the improvement of dispatch and Dispatch Operations.
• Monitor KPIs and objectives through varying systems. Collaborate with management and the Dispatch team to identify opportunities and assist in development of effective policies and procedures.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 1-2 years' experience in dispatch, logistics, or transportation industry.
• Intermediate problem-solving ability
• Teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.