Transportation Admin, Dispatch Operations 8a-4:30p

ACV Auctions; Buffalo (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

ACV Auctions is seeking a Transportation Admin - Dispatch Operations in Buffalo, NY. This role supports the Transportation team by assigning carriers, resolving routine issues, and delivering high-quality customer service.

You will triage inquiries, process dispatch transactions, and maintain accurate records across Salesforce and related systems. Collaboration with carriers and internal teams is essential for smooth operations and continuous improvement.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, administrative or clerical work, or transportation.
• Strong communication and organizational skills.

Responsibilities

• Actively support dispatch-related tasks and assign carriers to jobs.
• Triage inquiries from customers and carriers to provide timely resolutions.
• Process dispatch transactions and maintain records in systems.
• Build relationships with carriers, customers, and internal teams.
• Ensure records are accurate in Salesforce and other platforms.
• Maintain status of dispatched jobs and provide continuous communication.
• Collaborate with management to address issues and improvements.
• Perform additional duties as assigned.

Skills

Customer service

Administrative support

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office / G Suite

Job description

Who we are looking for:

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and elevate transactions to appropriate Teammate(s).
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability
• Developing teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

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