Transportation Dispatch Coordinator

ACV Auctions; Buffalo (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

ACV Auctions is seeking a Transportation Admin - Dispatch Operations in Buffalo, NY. This role supports the Transportation team by assigning carriers, resolving routine issues, and delivering high-quality customer service.

You will triage inquiries, process dispatch transactions, and maintain accurate records across Salesforce and related systems. Collaboration with carriers and internal teams is essential for smooth operations and continuous improvement.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, administrative or clerical work, or transportation.
• Strong communication and organizational skills.

Responsibilities

• Actively support dispatch-related tasks and assign carriers to jobs.
• Triage inquiries from customers and carriers to provide timely resolutions.
• Process dispatch transactions and maintain records in systems.
• Build relationships with carriers, customers, and internal teams.
• Ensure records are accurate in Salesforce and other platforms.
• Maintain status of dispatched jobs and provide continuous communication.
• Collaborate with management to address issues and improvements.
• Perform additional duties as assigned.

Skills

Customer service

Administrative support

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office / G Suite

Job description

ACV Auctions is seeking a Transportation Admin - Dispatch Operations in Buffalo, NY. This role supports the Transportation team by assigning carriers, resolving routine issues, and delivering high-quality customer service.

You will triage inquiries, process dispatch transactions, and maintain accurate records across Salesforce and related systems. Collaboration with carriers and internal teams is essential for smooth operations and continuous improvement.