Transportation Customer Care Specialist

Fountain; Richmond (VA); On-site; USD 20,957 - 29,848; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer match

Employee Assistance Program

Paid holidays

On-the-job training and skills development

Job summary

A transportation service provider seeking a Customer Service Representative to act as a liaison between customers and the company. Responsibilities include providing assistance via phone, email, and chat, resolving issues, and exceeding revenue goals. Candidates should be high school graduates with customer service experience. Benefits include medical, dental, vision insurance, and an employer-matched 401(k) plan. Opportunity for personal development through training and career growth is also offered.

Responsibilities

• Act as a liaison between the customer and the company.
• Provide customer experience via phone/email/chat.
• Assist with service requests and issues.
• Capture detailed customer requests.
• Exceed personal revenue goals.

Skills

Customer service experience

Oral communication skills

Problem-solving skills

Interpersonal skills

Computer literacy

Bilingual English/Spanish

Education

High School graduate or equivalent

Job description

A transportation service provider seeking a Customer Service Representative to act as a liaison between customers and the company. Responsibilities include providing assistance via phone, email, and chat, resolving issues, and exceeding revenue goals. Candidates should be high school graduates with customer service experience. Benefits include medical, dental, vision insurance, and an employer-matched 401(k) plan. Opportunity for personal development through training and career growth is also offered.