Transportation Customer Service Representative

UFP Industries, Inc; New Waverly (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

UFP Industries, Inc. is seeking a Transportation Customer Service Representative in Texas to manage customer interactions, track shipments, and resolve issues to ensure on-time delivery.

You will serve as the primary contact for customers, coordinate with internal teams and external partners, and maintain accurate system records to support service performance and continuous improvement.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in transportation, logistics, or customer service preferred.
• Familiarity with load tracking systems and TMS is preferred.
• Proficiency in Microsoft Office is preferred.

Responsibilities

• Manage customer interactions, track load progress, and proactively resolve issues.
• Monitor and update customers on load status and delivery times.
• Serve as the primary contact for customer questions and concerns.
• Coordinate with external transportation partners to meet service levels.
• Maintain accurate system records reflecting real-time load status.
• Identify recurring issues and propose process improvements.
• Promote use of portals, tracking tools, and automated notifications.

Skills

Customer service

Logistics knowledge

MS Office

TMS familiarity

Education

High school diploma

Tools

TMS

Load tracking systems

Microsoft Office

Job description

Job Summary

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.

Principal Duties and Responsibilities

• Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
• Monitor and update customers on load status and delivery times
• Serve as the primary contact for customer questions and concerns
• Proactively identify service disruptions and coordinate resolutions
• Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
• Maintain accurate system updates to reflect real time status
• Responsible for required data entry and research associated with delayed loads
• Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
• Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
• Promote and support the use of portals, tracking tools, and automated notifications
• Responsible for maintaining SOPs for assigned plants

Qualifications

• High school diploma or equivalent
• 1 - 3 years of experience in transportation, logistics, or customer service role
• Understanding of freight movement, delivery schedules, and transportation terminology preferred
• Familiarity with load tracking systems and transportation management systems (TMS) preferred
• Proficiency in Microsoft Office preferred
• Knowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.